Every business claims to provide great customer service. However, what does that really mean? Have you trained everyone in your ... Read More
First Impressions
I want to talk to you about first impressions and how they make you memorable. Let me share a story to illustrated my point. I ... Read More
The Most Important Secret Of Sales
The single most important principle I have learned about sales since 1980 is to find out what the other person wants and help them ... Read More
The Customer Is Not Always Right
I was recently in Orlando with my Inner Circle group taking a backstage tour of Walt Disney World. By the way, I get together with ... Read More
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