If you are confident, your prospects and customers will be confident in you. Can you imagine how you would feel if you went to your doctor or dentist and they didn't sound confident? You would run, not walk, away. Yet everyday a sales person calls their prospect or client and they are not fully prepared for the call. With this call, “What's goin on with this one” does this sales person convey confidence?
How would you have approached this call differently?