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#3 – Biggest Mistakes Salespeople Make on the Phone – “Closed Questions”


How many times have you found yourself in the middle of a phone call and you couldn't get the prospect or customer to open up? Chances are you were asking one closed question after another. When you ask closed questions the prospect or customer will respond with yes or no. Closed questions aren't bad if you are looking to confirm information, but what about collecting information? Listen to this call and find out how often this happens to you.

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