We all have negative speech habits. The ah's, um's, err's, ya know's, okey dokey's, the you betcha's and I was just wondering. Did you know that the word wondering means to convey doubt? When you call a prospect or client on the telephone and start your conversation with, “I was just wondering”, that's really not the message you want to communicate, is it? Of course not.
How we communicate our message is done with words. How we say those words and what we say with those words. Picture this. You are going to become an artist that creates pictures in the mind of the listener.
The words are the paint. The how are the brushes or the application of the paint to the canvas and the what is the final picture. And that final picture has to be clear and concise or you will confuse the other person.
The how is the tone, pace and inflection of your voice. Do you sound monotone, flat, sick or diseased? It's the tone and pace of your voice that helps create the picture you want your prospect or customer to see.
Today's “Sales Nugget”. Is your picture clear and concise?