Over the years I have had the opportunity to work with thousands of sales and customer service people on how to communicate effectively to their prospect or customers.
In this week’s show you will learn what NOT to do when working with a customer. This week I play two actual recorded calls made by customers. Each customer had a specific purpose for their call. One customer wanted to cancel their Comcast subscription. The other wanted to find out what happened to a check that was suppose to be mailed. Neither customer service rep handled the call very well and the customers left frustrated.
This week’s Sales Nugget: Always leave the person you are speaking with better than you found them. Companies spend millions to bring us in the door and all it takes is one bad experience for us to go elsewhere.
This week's Quote: “The customer may not always be right, but they are still our customer” ~ Walt Disney
Here is a link to the Comcast call. http://n.pr/1qEoTwW There is no excuse for treating customers like this.
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