httpvh://www.youtube.com/watch?v=v8Nvvmv7joU
In every phone call something is being revealed to you. How you respond to what is being revealed will determine how successful the call will be. Remember, when you are speaking all you are doing is repeating what you already know. You can't possibly learn anything when you are doing all the talking. With this call there was a huge opportunity that presented itself. How often does this happen to you?
How would you have handled this call differently? Would love your feedback.