Companies spend enormous amounts of money to get us in the door. All it takes is a bad experience to drive us back out. Several years ago, I signed an agreement to have a local company bring in high speed internet access for our staff. It was worth several thousands dollars to this organization in the first year. Two days later I received this voicemail from the implementation department. Click here and listen to I'll have to call you back If you were this customer service rep, what would you have done differently?