How competent can your customer service be, if you don’t learn from your mistakes? It is necessary for the customer’s experience to be the very best so they continue to come back time and time again.
It is important to make sure your customers feel comfortable when they are in your office. Consider how they would feel if they were with you and if you think they are unhappy, and then they probably will are. Location is another aspect to consider and how your customer will feel about it.
What does the inside of your building look like? Appearance is important and something people will notice and may be the reason they will leave your shop empty handed.
If your customer or client will need to wait in your office for you, it is best to take this into consideration and make their stay comfortable. Consider the atmosphere of your office because your prospective client will take note of it.
The final minutes of their time with you is almost as crucial as the time when they first walk in the door. Be certain that there is a person available that has a friendly demeanor upon their departure from your office or place of business. It is wise to have a friendly person at the checkout point, which will determine if you will have return business from this client or customer.
It is important to remember that if your customers are not happy from the moment they arrive to the moment they leave; they will not return. Making them feel comfortable as well as experiencing a positive atmosphere will make your business a memorable one to them.
Appearance is important and is the very first impression a customer or client will have. Be sure to have your staff as well as your place of business looking professional as well as courteous. Kindness and respect are first impressions that will be lasting ones.