Is customer service a lost art? How often do we fail to serve our customers because we really don't think it matters or we take them for granted? It probably happens from time to time. How about when you are the customer. Does it feels like they are doing you a favor by helping you or do they seem irritated?
Let me share a story to illustrate my point. This little old lady walked into Macy's in the early 1900's. All the store clerks looked at each other and said, “You go wait on her, she's just another shopper. I'm not going to waste my time”.
One of the newer store clerks said, “I would be happy to wait on her because she came into our store today and is entitled to our great customer service, even though she may be just another shopper.” As the story goes, this clerk helped this little old lady find all the things she was looking for. She even went above and beyond her job description and helped this lady find a ride home when she was finished with her shopping.
Well, a couple of days later a young gentleman walked into the store and asked to speak to the manager and the clerk who helped his mother. The man's name was Andrew Carnegie. He told the manager that he was building a castle in Scotland and he wanted their help to furnish it.
Remember this, you never know who you are talking to or who they are connected to. If you don't serve the customer someone else will.
Here is your Sales Nugget: Don't judge a book by it's cover because you never know what's inside.
Would love to hear your customer service story below.