At some point or another we have all found ourself in the middle of a phone call not prepared. It happens to the best of us. Myself included. This call is painful to listen to. Had the salesperson been better prepared, the call might of ended differently or he may never have made the call. You be the judge.
You rarely have a second opportunity to make a strong first impression.
I’m curious. What would you have done differently with this call?
